Communicate with, support and align with the Directors of Business Development (Sales responsibility) of Industrial Print Channel to drive pipeline growth within the 3 channels and increase sales of Industrial Print solutions in North America (Direct, Dealer and Industrial Print channels) Performance measured by unit sales compared to the fiscal plan and unit sales expect

You will seek out new customers and partner with existing ones by offering a variety of solutions to improve their business and take exceptional care of your clients. You will conduct outbound calling every day to set face to face appointments, ensuring outstanding customer service though regular follow ups, reporting regularly to a branch office. You will establish and s

Attract, hire, train, develop, motivate and manage members of a world class sales organization. Aggressively stimulate, review and monitor all business activity for the branch and ensure achievement of activity goals. Ensure achievement of branch sales and profitability objectives. Accurately forecast annual, quarterly, monthly and weekly revenue streams. Provide quarterl

What You'll Do Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery Ability to drive to customer sites within assigned territory, track inventory supply and

You will seek out new customers and partner with existing ones by offering a variety of solutions to improve their business and take exceptional care of your clients. You will conduct outbound calling every day to set face to face appointments, ensuring outstanding customer service though regular follow ups, reporting regularly to a branch office. You will establish and s

Performs full range of on site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance. Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction. Successful completion of training classes and effective servicing of those product

Report to VP leadership on strategic initiatives, revenue plans and business forecasting Assist in developing go to market strategy by working closely with both technical support and product marketing team Assist, coach & mentor the KM field production sales specialists and commercial print specialists in discovery and validation of customer requirements Implement sales s

Provide expert remote support for trouble shooting and educating the client on use of our telecom and UC services with a focus on Client satisfaction Service delivery quality Technical excellence Drive to meet and exceed organizational goals for Customer Satisfaction First Contact Resolution Rate Employee Satisfaction Average Speed to Answer Demonstrate strong customer se

Professionally represent the company as responsive, reliable, and customer oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line. Install, service and troubleshoot all printing and scanning issues of all production systems. Develop and maintain effective relationships with customers and fellow employees. Follo

Manage a group of contracted clients to include Client retention Client satisfaction Client profitability Project revenue and realized rate Managed IT services agreement terms and pricing Procurement revenue Full service portfolio including extended services/offerings Technology Business Planning Accounts Receivable (AR) Escalation Identify, collaborate with SymQuest engi

Maintain and repair MFPS and resolve customer complex printing issues, mentoring team members. Maintain effective relationships with his/her customers and sales On site service of MFPs, parts management, time and call management, learning new technologies, accurate record keeping, lead product advocate meetings Lead referrals, assists with customer assessments and solutio

Deliver and pick up office product equipment to and from our end users. Retrieve end user Proof of Deliveries (POD's) using our XP8 device. Must be able to use, or learn to use, all job related equipment which may include but is not limited to stair climber, dolly, and global positioning system (GPS) Must be able to read, write, and communicate in English. This includes b

Operates a truck to transport company goods/equipment to and from specified locations in a safe and professional manner. This includes following efficient travel routes. Load and unload trucks safely and in accordance with specified guidelines. Maintains records of pick up/deliveries. Accurately complete paperwork (Pick Tickets, Pick Slips, Count Sheets, etc.) Utilize all

Carry a minimum of 10 tickets with a suggested range of 12 20 tickets being held at any given time. Enter your time daily into time tracking system Quick review and assignment of requests as they come into the system Effective troubleshooting through data gathering in email, phone calls and remote sessions for verification of what is happening into the system. Escalation

You will seek out new customers and partner with existing ones by offering a variety of solutions to improve their business and take exceptional care of your clients. You will conduct outbound calling every day to set face to face appointments, ensuring outstanding customer service though regular follow ups, reporting regularly to a branch office. You will establish and s