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• Manage and maintain client relationships through focused attention to detail, team leadership, concise communications, and a sense of urgency
• Collaborate with multidisciplinary project teams, meet client and management expectations, and oversee successful execution of projects from sale to post-launch
• Demonstrate comprehensive understanding of client's business and ability to engage clients to ensure delivery of MNG Health's product offerings
• Partner with Business Development to maximize revenue generating opportunities and growth within existing client accounts
• Ensure there is a seamless handoff for new opportunities from the sales team to the project execution team and relay client requests to the internal team in a timely manner and with defined next steps/deliverables
• Schedule and conduct kick-off meetings for each project, and provide ongoing updates to client and internal team to ensure successful management and completion
• Serve as the first point of escalation for client and project issues and questions
• Creation of agendas, timelines, and post-meeting notes for all client meetings
• Coordinate with clients on program launches and reporting
• Possess strong presentation and communication skills, a commercial mentality, and ability to work with pharmaceutical clients to keep them actively engaged in all contracted programs
• QC and approval of all pieces prior to client delivery and submission into MLR systems; tactic quality
• Overall ownership of client program success and execution

• Comfortable in a highly deadline-driven environment and able to pivot quickly between tasks and adapt to rapidly shifting priorities
• Organized, detail-oriented, and a problem-solver
• Independently motivated but able to foster a positive team dynamic
• Thrives in an account leadership role with strong sense of accountability

• Bachelor's degree required
• Minimum five years of account management experience required, within the healthcare or medical education environment
• Proven ability to multitask, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment
• Highly professional, ability to work independently, and ability to build rapport while providing superior service and maintaining positive relationships with internal teams and external vendors/contacts
• Outstanding time management, organizational skills, and attention to detail
• Ability to provide creative solutions independently or within a team dynamic as issues arise
• Excellent verbal communication, writing, and grammar skills
• Ability to work extended hours to meet clients' business needs, if needed
• Experience with Medical Legal Regulatory (MLR) preferred