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Major Responsibilities:
As part of leadership of The Open Strategy Group, you will be responsible for providing strategic direction, fostering a collaborative and creative work environment, and ensuring the successful execution of client campaigns. You will play a pivotal role in driving business growth, building strong client relationships, and guiding our team to achieve their full potential.
As part of leadership of The Open Strategy Group, you will be responsible for providing strategic direction, fostering a collaborative and creative work environment, and ensuring the successful execution of client campaigns. You will play a pivotal role in driving business growth, building strong client relationships, and guiding our team to achieve their full potential.
Key Responsibilities:
Strategic Leadership:
- Execution and Communicate the agency's vision, mission, growth and strategic objectives.
- Assist in Identifying market trends, opportunities, and potential threats to inform strategic planning.
- Lead the development of innovative marketing strategies that align with client objectives and drive business results.
- Work closely with the leadership team to ensure alignment between project objectives and client expectations.
- Develop overarching project management strategies aligned with the agency's goals and objectives.
Team Management:
- Build and nurture a high-performing team by providing mentorship, guidance, and professional development opportunities.
- Foster a collaborative and inclusive work culture that encourages creativity, teamwork, and excellence.
- Delegate tasks effectively, manage workload distribution, and ensure timely project delivery.
- Recruit, hire, and onboard talented project managers who possess the skills and expertise required for successful project delivery.
Client Relationship Management:
- Serve as the primary point of contact for key clients, understanding their business goals and objectives.
- Develop strong client relationships built on trust, transparency, and exceptional service delivery.
- Collaborate with clients to understand their needs, provide strategic recommendations, and address any concerns or challenges.
Business Development:
- Identify new business opportunities and pursue strategic partnerships to drive agency growth.
- Lead the development of compelling proposals, pitches, and presentations to win new clients.
- Nurture existing client relationships to maximize client retention and foster long-term partnerships.
Financial Management:
- Oversee the agency's financial performance, including budgeting, forecasting, and revenue tracking.
- Ensure profitability by managing project budgets, resource allocation, and operational expenses.
- Implement efficient processes and systems to optimize financial performance and drive sustainable growth.
Resource Management:
- Allocate resources efficiently to ensure that each project is adequately staffed and resourced.
- Monitor team capacity and workload to prevent burnout and optimize productivity.
- Collaborate with other department heads to coordinate resource allocation and prioritize projects based on client needs and agency capacity.
EDUCATION AND WORK EXPERIENCE:
Preferred Degree: Bachelor's degree in Marketing, Business Administration
Certificate(s):
- Certifications in related areas are highly desirable.
- Experience: Proven experience (10 years) in a leadership role within a marketing agency or similar environment with deep Senior living marketing experience.
KNOWLEDGE, SKILLS, AND ABILITY:
- Demonstrated track record of success in developing and implementing effective marketing strategies.
- Strong business acumen with the ability to drive revenue growth and manage financial performance.
- Exceptional communication, presentation, and negotiation skills.
- Ability to inspire and motivate teams to achieve their full potential.
- Creative thinker with a passion for innovation and staying abreast of industry trends.
- Proficiency in marketing analytics and tools for performance tracking and measurement
COMPETENCIES:
- Leadership - Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.
- Customer Success - As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.
- Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.
- Account Strategy - Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.
- Cross-Functional Collaboration - Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.
PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
- Regular, predictable attendance is required.
For full time employees, we offer a generous benefits package that includes:
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Paid Time Off (PTO) & six paid holidays
- 403(b) with a 3% employer match
- Fitness center use at most facilities.
- Various voluntary benefits:
- Life, AD&D
- Tuition assistance and scholarships
- Employee assistance program
- Legal services, home/auto insurance, discount purchasing program
- Pet Insurance
For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.
Covenant Living and CovenantCare at Homeare equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.