Description

• Manages the Service technicians and field staff.
• Oversees the service tickets and jobs in progress to ensure that they are on schedule, meets budget both with labor and material.
• Monitors the Safety measures for each ticket and team.
• Schedules tickets with customers
• Coordinates material such as metal and ensures the service trucks are stocked.
• Ensure all open tickets are scheduled.
• Ensures Service teams are meeting OSHA safety standards.
• Monitors the quality of work within the field.
• The Service Superintendent will be in constant contact with the Service Manager

• Will provide administrative support to the Service Group in the day-to-day processing of related paperwork required such as Work Orders, Billings, Proposals, Purchase Orders, Reports, etc.
• Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, transmittals, reports, submittals, transmittals, requests for information, and purchase orders as needed.
• Maintain accurate database of all service related files and logs for document control and refrigeration management.
• Track and update logs for estimates, change orders, submittals, equipment releases, requests for information and operation and maintenance manuals.
• Maintain customer equipment database and contract renewals.
• Follow-up with service technicians to make sure their work orders are opened and closed properly.
• Research information requests.
• Schedule or coordinate meetings or appointments.
• Communicate with Service technicians and provide them with paperwork required in the field.
• Fill requests from Servicemen for forms and needed supplies.
• Make copies and prints or send out to be processed as needed.
• Prepare Operation and Maintenance Manuals prior to completion of small service projects, when required.
• Assist on close out paperwork for projects.
• Work independently and within a team on special, nonrecurring and ongoing service projects.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
  
  

• High school diploma.
• Three years satisfactory work record as a Superintendent with a similar size-roofing contractor and minimum of eight years of roofing experience and three years Superintendent experience.
• Valid State Driver's License.
• Five or more years' experience as a Roofing Superintendent with a roofing contractor preferred.
• Must possess a minimum of three (3) years recent facilities services administrative experience, preferably in the Construction industry.
• Excellent Microsoft skills, preferably MS Office (Word and Excel), experience working with Outlook for e-mails, scheduling, etc. a plus.
• Must possess excellent communication skills, customer service skills to serve both internal and external customers.
• Outstanding organizational skills, excellent time management, and the ability to multi-task in a fast paced high volume environment.
• Ability to maintain flexible and positive attitude towards assignments.
• Track record of initiative and establishing priorities, and ownership of work is essential.
• Effective problem-solving ability to research and satisfactorily resolve issues.
• Must exhibit attention to detail and commitment.
• Overall this role will support a cooperative team climate conducive to maximize employee morale and productivity.

• Bilingual English/Spanish
• Commercial Roofing Service experience

• Must read and write English, proficiently.
• Must be able to understand and communicate effectively, both orally and in writing.
• Understanding of Spanish is preferred.
• Mathematical Skills: Must comprehend general arithmetical functions to compute dimensions, quantities and sizes of various parts, assemblies, and installations.
• Must be able to judge and compute the percentage of completion of jobs, and stages of jobs.

• Superb communication skills.
• Dependable and self-motivated.
• Sound judgment and ability to make decisions.
• Well organized; Adept at planning work and managing time.
• Extreme attention to detail and high level of accuracy
• Initiative
• Integrity
• Adaptability
• Professional demeanor, including refusal to engage in gossip.
• Willingness to learn.
• Teamwork and collaboration

• Employees are responsible and accountable for Compliance with workplace policies and procedures for risk identification, risk assessment and risk control.
• Compliance with workplace policies and procedures for risk identification, risk assessment and risk control.
• Active participation in activities associated with the management of workplace health and safety.
• Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace.
• Correct utilization of appropriate personal protective equipment.