Services
Remote; Based anywhere in the U.S.
Full Time
Full Remote
Deque is seeking a full-time Engagement Manager to join the Professional Services team. Our ideal candidate for this position is a customer experience centric person who enjoys a consultative and long-lasting relationship with clients, excels at project management and delivery for a varied portfolio of clients, is comfortable identifying problems and solutions, has experience working with software development teams, has high integrity, and proactively improves and finds innovative ways to execute. This role will be the primary customer contact with responsibility for executing projects, delivering consulting services, and performing product implementations. The Engagement Manager will work with multiple concurrent clients and have responsibility for the customer's experience during delivery, which achieves our mission of Digital Equality.
You will work with customer stakeholders from across the entire organization including product owners, product managers, engineers, project managers, centralized accessibility teams, business owners, quality engineers, designers, procurement, Diversity Equity and Inclusion teams, marketing, management, and more. You will be part of a cross-functional Professional Services team and work closely with senior management, sales, accessibility experts, product managers, and software developers. The Engagement Manager must be self-driven and customer experience-focused, with the ability to own and drive all aspects of project delivery, including resource planning and financial management. The ideal candidate will thrive in a fast-paced, open environment where personal responsibility and open, direct, respectful communications are highly valued.
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