St. Cloud Refrigeration is proud to be family owned and operated for over 60 years! We are the Midwest’s leader in commercial refrigeration, HVAC, building automation, and food service design, installation, and maintenance. Family-owned and operated since 1957, SCR’s multiple divisions serve all of Minnesota, parts of Wisconsin, North Dakota, South Dakota, Iowa, and beyond. Our customer focus and commitment to quality are second to none!
At SCR, our employees are like family. We believe in providing opportunities for both personal and professional growth, based on the understanding that employee satisfaction directly impacts customer satisfaction. The result is the loyalty and longevity of employees who take great pride in their work, and a company our customers can count on.
OurCoreValues
Perseverance / Integrity / Family / Stability / Competency
RolesandResponsibilities
Assume the role of first contact for Refrigeration/HVAC building automation service calls
Assist technicians on-site with troubleshooting control systems
Analyze after-hours (evening and weekend) alarm calls on the next working/business day
Perform monthly controls checks for assigned customers; document as needed
Maintain knowledge of controls contracts and provisions
Team with service manager on controls training for technicians
Assist customers on controls-related issues
Assist after-hours dispatchers on training and support
Maintain ownership of training all branches on use of iPads and mobile forms
Work with service manager in updating service forms
Establish remote communication for all accessible controls systems; document site information
Train additional staff as needed
Additional Responsibilities
Perform other duties as assigned by supervisor
Assist parts team with questions/support as needed
Create work orders and maintain communication with dispatchers
Follow up on product loss/issue calls and breakdown system failures
Minimum Requirements
Ability to assume an on-call rotation with controls department
High School education or equivalent
Computer skills with a working knowledge of network systems
Exceptional customer service skills
Strong organizational skills with the ability to multitask
Excellent written and verbal communication skills
Preferred Skills
Experience in HVAC/R systems
Technical troubleshooting skills
Experience in building automation systems
What's in it for You
Health Insurance with company-match HSA
Company-paid Dental, Life, and Short-term Disability insurance
401k/Profit sharing
Vacation, Holiday, and Sick pay
Being a valued & appreciated team member of a premier family-owned company
Full company benefits, including health insurance with company HSA match; company-paid Dental, Life, and Short-term disability insurance; 401k/Profit Sharing; Vacation, Holiday, & Sick pay