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To support our customers' success with Agilent LCMS hardware and software we are looking for an enthusiastic person to join our Professional Services consulting team. You will join a professional team of Field Application Engineers who support customers in the United States and Canada. You will be responsible for educating customers on the entire Agilent portfolio of LCMS hardware and software and help them develop solutions to their specific application and analytical needs.
Your Role:
Your role is to provide our customers post sales technical and application support on Agilent's LCMS (QQQ, TOF, QTOF) software and hardware products.
Delivery of customized consulting and application support both remotely and at customer sites. Overnight travel is required 75% time.
Interfacing with customers to answer questions and provide training using Agilent LCMS products.
Contributing to the effective and expedient resolution of customer problems.
Providing information to our Customer Service Organization that facilitates the transfer of knowledge and broadens organizational insight and awareness.
Leads the design/ delivery of integrated multiple technologies solutions; is the key contributor of technical expertise and business/ industry knowledge.
Mentoring peers, colleagues and partners to drive workflow and application expertise.
Understanding the needs of customers working in regulated environments.
Solves complex, high impact system/application engineering services problems.
Geographic Location
This role is open to candidates anywhere in the US who live near a major metropolitan airport. Must be willing to overnight travel by plane to anywhere in the US and Canada (minimum 75% of the time).
QualificationsMaster's or PhD in Chemistry/Biochemistry or another life-science discipline.
4+ years of work experience with Agilent's LCMS (QQQ, TOF, QTOF) solutions with a deep understanding of workflow and applications.
Expertise in mass spectroscopy techniques, workflows and solutions required.
Requires in-depth knowledge and experience in application implementation and troubleshooting and ability to work independently.
Excellent verbal, written, and presentation communications skills
Drive, energy, and self-motivation.
Confidence to work independently and as part of a team.
Ability to learn new technologies on your own.
Proficiency in the use of Microsoft Office Suite.
Available for flexible work schedule and business (minimum) 75% business travel and located within one hour of a major metropolitan airport.
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Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Option to Work RemoteYesTravel Required75% of the TimeShiftDayDurationNo End DateJob FunctionServices & Support