Account Manager - Detroit
The Account Manager will focus on cultivating new business within the region, managing his / her time effectively by focusing on the right accounts in their region and collaborate and coordinate effectively with internal partners to ensure optimal resource deployment.
Our Offer to You:
- Improving the quality of life of millions of people suffering from hearing loss
- A challenging and motivating assignment as part of a dynamic team
- Modern mindset and processes, accommodating flexible working conditions
- Opportunities for further responsibilities and support for further training and development
- Sonova's outstanding opportunities and career growth
Main Tasks and Responsibilities:
- Make required number of sales calls per week to current or new customers within territory
- Maintain and increase sales of all products within territory
- Promotion and demonstration of new products
- Training on the fitting and fine tuning of products and software
- Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize Phonak demand.
- Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts.
- Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives.
- Coordinates with trainers to ensure optimal deployment
- On-boarding and training of new accounts
- Needs analysis and provide product solutions for accounts
- Negotiate pricing
- Provide recommendations on marketing strategies for customer business growth
- Maintain strong relationships and rapport with existing and new customers within territory
- Ensure all customer needs are met through personal or group product training
- Represent Phonak at national and regional meetings as required
- Achieve sales quota as assigned in territory
- Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
- Work closely with Business Development Manager to transition and on-board new accounts
- Work closely with Customer Trainers on difficult fittings
- Comply with internal policies and procedures, including documenting customer visits in Salesforce
- Maintain timely and accurate expense reporting in Concur
- Comply with all local, state and federal laws and requirements
- Travel up to 75% required
- Other duties as assigned
Success will be measured by:
- Sales targets for fully owned accounts, owned points of sale of assigned key accounts, activity levels and funnel progress in owned accounts
- Financial targets
Education and Skillset:
- Bachelor's Degree or equivalent work experience required,Masters or AuD preferred
- Knowledge of HI technology and practices, previous experience assisting patients independently
- Experience in the hearing healthcare industry and/or business consulting preferred
- Action oriented, competitive, develops own talent, drives for results, grit, takes responsibility/accountability, change agent, comfortable with long-term gratification, courageous, curious/inquisitive
- Proficient knowledge of HI technology and industry practices, appropriately independent
- Experience fitting Phonak technology preferred
- Experience with CRM systems, Strong Microsoft office skills
Health Benefits and Perks:
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO, floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups
*Plan rules/offerings dependent upon group Company/location.