Position Summary

As the COUPA System Administrator, you will design, implement, and maintain the COUPA user-experience (UX) at Apogee and its subsidiaries. You will oversee all aspects of system configuration, customization, version releases, punchout API's, COUPA Supplier Portal (CSP.) You will also work with our IT department to troubleshoot integration issues within the middleware. As our resident expert, you will create and deliver training materials to both new and existing Apogee users and suppliers as well as provide ongoing user support. You will interact with and leverage insights from COUPA Community to create and maximize opportunities with COUPA Advantage Suppliers and new tool functionality. You will monitor efficiency metrics to ensure tool adoption, process efficiency, and spend efficiency. The COUPA Administrator will interact regularly with leaders from across the enterprise and at all levels of management to troubleshoot issues, resolve roadblocks, drive continuous process improvement, and support strategic priorities.

Responsibilities

• COUPA System & Related Technology: Oversee all non-technical aspects of the UX including the design, configure, build, test, and implementation/move to production, and user-training for new features and functionality within COUPA releases. Works closely with IT on integrations between Coupa and other platforms including, problem resolution, and system efficiency issues. Responsible for overseeing account groups, charts of accounts, approval chains, workflows, custom objects, forms, user permissions, and other configuration as needed.
• Partner with Supplier Enablement teams and IT on all new and existing middleware (API's, Punchouts, mobile Apps) to ensure a continuous flow of data between internal & external systems & supplies.
• Training & Support: As our COUPA subject matter expert, you will own all aspects of employee training and vendor on-boarding. This will include creating, maintaining, and delivering training materials (Infographics, videos, newsletters, etc.) to both employees and suppliers. Review major release notes for COUPA releases and prepare Apogee to incorporate new functionality into the instance and to communicate to stakeholders any changes as appropriate.
• Process Improvement & Service Standards: You will work with functional SMEs to identify opportunities for continuous improvement in the procurement-to-pay, Supplier Onboarding, Contract and Sourcing processes and seek to streamline business processes across the enterprise. You will leverage existing dashboards as well as create new insights to monitor, report, and analyze efficiency and utilization data. This includes making recommendations on process improvement opportunities for service levels, user adoption, license utilization, spend efficiencies/opportunities, and internal controls effectiveness. This also includes developing strategies to implement your recommendations.
• Collaboration: This is a high visibility position. The individual will work very closely with several key departments such as Accounting, Accounts Payable, Project Management, and Information Technology. As such, you will create and maintain trust relationships with department staff and leaders.
• Audit Support: Participate in internal audits of the Purchasing and AP functions within the organization. Support the broader organization as needed for internal/external audits and regulatory exams. Provide necessary information about products and services received, to the accounting team to ensure appropriate accrual of expenses.
• Quarterly Access Review: You will conduct and manage all aspects of the quarterly access review and SOX audit to ensure that Apogee users have the correct roles assigned through audit and user provisioning requests
• Performance: Achieve performance expectations in the areas of quantity, quality, and culture.

Personal Attributes

The successful candidate will be expected to be a high-energy, and resourceful self-starter who demonstrates leadership skills and instincts. They will be highly intelligent and enthusiastic with a commitment to excellence. The successful candidate must be a hands-on person who possesses the best combination of strategic thinking and drive to move business processes to a standardized enterprise level experience. They will have an ability to communicate across large cross-functional teams and a demonstrated ability to navigate complex and ambiguous business processes.

Requirements

Education:

• Bachelor's Degree in Accounting, Computer Science, or Business-related field from an accredited university.
• COUPA Certification is preferred.
• Certifications from other accrediting bodies will be considered.

Experience:

• Five (5+) years relevant experience in a purchasing, sourcing, accounts payable, accounting, or related field
• Three (3+) years experience with configuration and implementation of enterprise P2P tools (COUPA preferred)
• Experience developing & executing implementation strategies, capturing business requirements, solution design, user acceptance testing, and training (Strongly Preferred)

#LI-TV1

Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.