Job Summary:

The MyVetStoreOnline Engagement Associate is responsible for providing first-tier support to current users via phone, email, forms, and chat. This position is responsible for updating and maintaining MyVetStoreOnline account data, as well as collaborating with Sales Representatives to achieve success on the online store. The Engagement Associate will improve retention by strengthening the relationship between the veterinary practice and MyVetStoreOnline. This position will be a team expert for retention of, and engagement with, MyVetStoreOnline users to support the MyVetStoreOnline Accounts team and across all departments. (This is a remote position)

Essential Job Functions:

• Provide first-tier support to current users via phone, email, forms, and chat. This may include, but not limited to, updating account data, processing requests, and providing resolutions.
• Complete the Post-Launch Engagement call cycle for newly launched online stores
• Conduct training sessions and platform demonstrations for veterinary practices.
• Document, effectively communicate, and collaborate with the MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests.
• Perform other duties as assigned.

Organizational Competencies:

Must be able to perform job responsibilities in a professional manner, consistent with the needs of our internal and external customers and in accordance with all policies, procedures, and manuals. Maintain a good work ethic while taking intentional steps toward the fiscal health of JAT Pharmacy, LLC.

Job Requirements & Qualifications:

• Must be able to perform each essential function satisfactorily
• High School Diploma or equivalent (GED) is required
• Minimum of one year of customer service or veterinary practice experience required
• Experience with sales retention desirable
• Experience with Windows operating system
• Experience with Microsoft Office, including Excel, Word, and Outlook
• Ability to read, write and speak English
• Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
• Solid customer service skills
• Good written and verbal communication skills
• Strong technical aptitude to quickly learn new software
• Focus on continuous learning
• Strong organizational skills and the ability to multitask
• Ability to type 40+ WPM
• Ability to work with corporate office to achieve mutual goals
• Must be self-motivated and able to work both independently and as part of a team

Mental & Physical Demands:

• Attention to detail to assure accuracy
• Regular interaction with people
• Daily deadlines may result in a fast pace of work and stress related to a typical customer service problem resolution process
• Continuous use of hands for writing and use of computer keyboard, working with a relevant volume of data to include alpha and numeric detail
• Continuous use of a computer monitor requiring close and color vision
• Frequent use of a telephone - listening and speaking
• Ability to work at a desk throughout the day
• Ability to occasionally lift boxes weighing up to 35 pounds

Equipment Used:

Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier.

Work Environment:

Work is typically performed in an office environment Monday through Friday with the core hours of 8:00am-5:00pm CST. Working more than 40 hours per work week may be required. This position is fully remote. This position is available for those in the following states: AL, FL, IL, IN, IA, KY, MD, MO, NE, NV, PA, SC, TX, WI, CA, GA, LA, MA, MI, NH, NM, NC, OH, TN, VA

Salary/Benefits:

We offer competitive pay and a comprehensive benefits package for Outside Sales Representatives including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO).

About Us:

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please to visit our Careers page. California residents, to view the California Consumer Privacy Act Disclosure.

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. JAT Pharmacy, LLC reserves the right to revise or change job duties and responsibilities as the need arises.