Number of Job Openings Available:

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Job Summary:

Key Position Details:

• Candidates must live within a commutable distance to the Minneapolis/St. Paul Metro area
• Homebase is Abbott Northwestern Hospital
• Position is onsite with opportunities to work remotely
• No Weekends
• 8-Hour Dayshifts 8a-430p
• Benefit Eligible

Job Description:

Principle Responsibilities

• Serves patients and families.
  • Listens, investigates and works to provide resolution.
  • Authorizes financial accommodation.
  • May oversee processes and procedures providing recommendations and revisions.
  • Responds to care concerns as required by Centers for Medicare and Medicaid Services (CMS) of Participation.
• Serves as a resource to internal and external customers.
  • Collaborates on managing concerns and conflicts.
  • Creates and analyzes data.
  • Assists with investigations and surveys by external agencies.
  • May lead and participate on committees.
  • Other duties as assigned.

Job Requirements

• Bachelor's degree in Nursing, Health Care or related field; employees hired into the position prior to April 2012 are given legacy status in without degree requirement required
• 2 to 5 years experience in customer service preferred
• 2 to 5 years experience in direct patient care preferred
• Licensure or certification applicable to degree

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently