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Customer Service Coordinator
Mankato, MN
Job Description
Description
Tecta America Commercial Roofing Company is the world leader in the commercial roofing industry and the first to exceed $1 billion in roofing revenue as of July 2022. Our mission is to provide the highest quality of customer service, safety, integrity, and professionalism.
We are seeking a Customer Service Coordinator at our Customer Solutions Center in Mankato, MN.
Provide customer service support to both internal and external customers based on their needs. Serve as a resource for all internal and external customers, by providing answers to all questions, concerns or service orders.
Job Functions:
- Plan, organize, and establish objectives and goals for projects assigned.
- Provide customer service to internal and external customers.
- Create and maintain customer accounts by recording account information.
- Receive and process all incoming service calls and emails from internal and external customers.
- Create, schedule and maintain all service work orders.
- Attract potential customers by answering service questions; suggesting information about other services.
- Investigate and resolve problems relating to all areas of responsibility, gather and analyze information and take proper course of action.
- Assist with sales opportunities resulting from a service request.
- Provide support to local offices on process, training and communication.
- Perform other related duties as assigned.
- Monitor a rotating on-call phone and schedule requests accordingly.
Knowledge, Skills & Experience:
- Construction/Roofing industry knowledge/experience is a plus
- Prior customer service experience working in a call center
- Problem Solving Ability with the ability to manage difficult customer situations
- Highly motivated and strong initiative for learning and quick implementation
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication skills both verbal and written
- Strong attention to detail and accuracy
- Strong proficiency using MS Outlook, Word, PowerPoint and Excel
- Demonstrated capability to interface and maintain effective relationships with all level of employees in a team-oriented environment
- High School Diploma or equivalent, college preferred
Tecta America is an Equal Opportunity Employer.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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