Sr. Product Manager - Member Retention, Digital Products
New York, NY 
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Posted 14 days ago
Job Description

About Us

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow's world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Role

The future of work is flexibility. WeWork is at the forefront, leading to an increase in demand of people wanting to discover and book space online. This role will be focused on building intuitive and effortless experiences that enable our members to create their best work.

We are looking for an experienced Product Manager who is passionate about building products that our members love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver WeWork's vision and strategy. In this role, you will report directly to a Product Director on the team for day-to-day mentorship and on career development.

WeWork Product Managers collaborate with engineers, designers, and partners to build and ship scalable solutions. We seek energetic, passionate, ambitious problem solvers who have worked in agile environments and push the boundaries of what's possible. We are looking for product managers who are equally adept at data thinking and design thinking, considering both analytics and research to synthesize a clear vision for the future.

Responsibilities

  • Lead and drive the discovery of WeWork products in partnership with stakeholders to deliver delightful and impactful experiences that allow members to do their best work.

  • Utilize data-driven insights to make informed decisions with a consumer-centric approach.

  • Drive Member Satisfaction and revenue through innovative digital experiences and that engage our members throughout their time with WeWork

  • Responsible for collaborating with PMs, engineers, designers, and other stakeholders to ensure on-time delivery of product features

  • Scope and prioritize activities based on member and business impact

  • Translate business requirements and specification documents into clear product requirements documents

  • Maintain consistent feedback loops from internal stakeholders and users of the product to gather ideas for unmet needs and general feedback collection

  • Accountable for collaborating with PMs, engineers, and designers, to break down requirements and user research into tangible pieces of work for the team

  • Ensure high productivity and predictability by practicing agile methodologies, including team Standup, Backlog Grooming, Sprint Planning, Sprint Demos, and Sprint Retrospective are driven by the teams

  • Accountable for feature-specific planning, feature roadmap development, and integration of feature vision with the larger product vision/strategy

  • Ensure the ability to measure metrics to measure the impact of a specific feature is implemented correctly and analyze product data to derive insights to assist in the prioritization and post-release optimization of the products

  • Addresses and responds to issues raised during the rollout & maintenance of specific features and general prioritization and triage of issues for a product

  • Accountable for documenting and communicating feature updates to stakeholders, launch updates for tech, and participate in product demos

  • Create product overviews for support and community, while maintaining public and internal knowledge bases

  • Conducts and facilitates user experience testing and research in collaboration with designers

  • Mentor and guide junior PMs across the Digital Product organization

  • Able to create and/or analyze data dashboards to make data-driven product decisions

Required Qualifications/Profile

  • 4+ years of proven working experience in product management, specifically in leading cloud-based enterprise-grade products in an agile startup environment.

  • Proven track record of successfully owning and delivering impactful consumer-facing experiences

  • Proven track record of managing all aspects of a successful product throughout its lifecycle.

  • Proven ability to develop product strategies and effectively communicate recommendations to executive management.

  • Certified Scrum Product Owner is a plus

  • Management experience is a plus

  • Comfort or experience in a fast-paced, growing environment

  • Intellectual and professional curiosity

  • Highly analytical; experience using excel, Amplitude, Tableau of similar analytical tools

  • Excellent communication and collaboration skills

  • Strong attention to detail and project management skills

Compensation & Benefits

Base Pay: $127,000 - $170,000 USD

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.

Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including 20 days of PTO, approximately 10 paid holidays, 80 hours of paid sick leave, 16 weeks paid parental leave, competitive healthcare benefits, 401K plan, Life & AD&D insurance.

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.

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We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
4+ years
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