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- We have an opening for a full time AUDIO VISUAL TECHNICIAN position.
- Location: General Mills - One General Mills Boulevard, Minneapolis, MN 55426 Note: online applications accepted only.
- Schedule: Full time schedule; open availability preferred. Hours and days may vary; more details upon interview.
- Requirement: 1 year of previous AV experience is preferred but not required.
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1295471.
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Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Summary: Ensures that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.
Essential Duties and Responsibilities:
- Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact.
- Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action.
- Provides technical assistance for all meetings and customers that require tech services for their events.
- Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
- Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
- Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
- Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
- Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
- Educates the staff and customers on the basics of all AV equipment in the facility.
- Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
- Communicates with co-workers and service partners to ensure updated information is shared.
- Assists with conference room set-ups, break downs and any other areas where assistance is needed.
- Keeps the A/V storerooms organized and well managed.
- Performs other duties as assigned.
Qualifications:
- Minimum of one year of experience supporting audio visual for events.
- Proficient computer skills and knowledge of office technology/equipment.
- Excellent written and verbal communication skills.
Associates at ESFM are offered many fantastic benefits.
Both full-time and part-time positions offer the followingbenefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.*We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
ESFM