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Workplace Experience Director
Richmond, VA
Job Description
Job Description
We are looking for a Workplace Experience Director to strengthen our Work Dynamics team.
About JLL
We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We create and deliver value to our customers, owners and employees in a complex world that is constantly changing. With almost 93,000 employees and 300 offices in over 80 countries, we meet local, regional and global property needs.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on high profile projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
Defining the purpose of a future office has become a top priority for corporates due to the hybrid way of working. The Workplace Experience Director will leverage data (both quantitative and qualitative) to build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for creating a workplace experience program that leverages technology, workplace design, hospitality, amenities, and experience services to help drive employee engagement and retention for our client - ensuring people feel productive, healthy, and happy in a frictionless workplace.
We are looking for a visionary, highly collaborative leader who is comfortable navigating through ambiguity to create a structured, programmatic approach to workplace experience initiatives. The ideal candidate will be forward-thinking and client-focused, have comfort working with emerging technology and solutions, fresh industry perspective, and have the ability to collaborate across multiple operational and client stakeholders in a faced-paced environment.
What this job involves
The Workplace Experience Director will work in close partnership with our client to transform workplaces into sustainable, healthy and employee-improved work environments. This is part of a holistic business view and transformation, where we accompany our clients on their journey through change. We transfer corporate strategy into the space, develop our clients' values, culture and ways of working further and navigate people through digitalization in a hybrid working world.
The Workplace Experience Director will develop a fundamental understanding of the different lines of business and their respective needs, dive into their strategic goals, understand the initial situation and translate it into space needs and experiences, while collaborating closely with transaction advisors, project managers, facility managers and other portfolio advisors.
Our client's identity and strategy are given an architectural space, a tangible spirit and a face that represents their employees.
Missions:
Establish and expand relationships, including consulting with clients and business partners on all workplace-relevant services.
Translate customer strategy into a spatial experience
Analyze customer processes and their spatial implementation.
Develop of future-proof concepts, including implementation and change management
Integrate thought leadership and hospitality insights around workplace design and transformation, hybrid working, future workplace and technology-driven experience
Reimagine the employee experience, by developing, identifying and integrating new tech and tools that enhance access, performance, productivity, retention and well-being
Partner across service lines to provide programmatic 'concierge' support that reflects a culture of community, inclusion, diversity, technology and innovation.
Sound like you? To apply you need to be / have:
Bachelor's degree (BA/BS) from four-year college or university, MBA preferred
5-10 years of experience as Senior Manager
Experience in a workplace strategy, hospitality and experience services, space planning, change management consulting, or relevant area, with the inner drive to develop Workplace Experience into new spheres
Strong knowledge of workplace concepts, change management process and their impact on the performance of employees, teams and organizations
Experience developing conceptual plans, scenario planning and business recommendations
Strong work ethic and a talent for creative problem solving.
A team-oriented mindset and collaborative work style
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com/careers.
#LI-MD2
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
We are looking for a Workplace Experience Director to strengthen our Work Dynamics team.
About JLL
We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We create and deliver value to our customers, owners and employees in a complex world that is constantly changing. With almost 93,000 employees and 300 offices in over 80 countries, we meet local, regional and global property needs.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on high profile projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
Defining the purpose of a future office has become a top priority for corporates due to the hybrid way of working. The Workplace Experience Director will leverage data (both quantitative and qualitative) to build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for creating a workplace experience program that leverages technology, workplace design, hospitality, amenities, and experience services to help drive employee engagement and retention for our client - ensuring people feel productive, healthy, and happy in a frictionless workplace.
We are looking for a visionary, highly collaborative leader who is comfortable navigating through ambiguity to create a structured, programmatic approach to workplace experience initiatives. The ideal candidate will be forward-thinking and client-focused, have comfort working with emerging technology and solutions, fresh industry perspective, and have the ability to collaborate across multiple operational and client stakeholders in a faced-paced environment.
What this job involves
The Workplace Experience Director will work in close partnership with our client to transform workplaces into sustainable, healthy and employee-improved work environments. This is part of a holistic business view and transformation, where we accompany our clients on their journey through change. We transfer corporate strategy into the space, develop our clients' values, culture and ways of working further and navigate people through digitalization in a hybrid working world.
The Workplace Experience Director will develop a fundamental understanding of the different lines of business and their respective needs, dive into their strategic goals, understand the initial situation and translate it into space needs and experiences, while collaborating closely with transaction advisors, project managers, facility managers and other portfolio advisors.
Our client's identity and strategy are given an architectural space, a tangible spirit and a face that represents their employees.
Missions:
Establish and expand relationships, including consulting with clients and business partners on all workplace-relevant services.
Translate customer strategy into a spatial experience
Analyze customer processes and their spatial implementation.
Develop of future-proof concepts, including implementation and change management
Integrate thought leadership and hospitality insights around workplace design and transformation, hybrid working, future workplace and technology-driven experience
Reimagine the employee experience, by developing, identifying and integrating new tech and tools that enhance access, performance, productivity, retention and well-being
Partner across service lines to provide programmatic 'concierge' support that reflects a culture of community, inclusion, diversity, technology and innovation.
Sound like you? To apply you need to be / have:
Bachelor's degree (BA/BS) from four-year college or university, MBA preferred
5-10 years of experience as Senior Manager
Experience in a workplace strategy, hospitality and experience services, space planning, change management consulting, or relevant area, with the inner drive to develop Workplace Experience into new spheres
Strong knowledge of workplace concepts, change management process and their impact on the performance of employees, teams and organizations
Experience developing conceptual plans, scenario planning and business recommendations
Strong work ethic and a talent for creative problem solving.
A team-oriented mindset and collaborative work style
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com/careers.
#LI-MD2
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5 to 10 years
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