Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels you are valued in the workplace. Do you not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home.

This is an remote role based in Minnesota.

We are looking for a Core Services Manager to manage a team of technologists within our growing technology organization. The core services team provides support for our global organization and includes storage, network, virtualization, telephony, and server administration.

You will:

• Manage staff members in their daily activities by communicating job expectations, personal development planning, performance appraisals and goal setting
• Ensure appropriate systems and service continuity plans are defined, in place and exercised regularly
• Completes projects by coordination of resources, managing scope, setting appropriate timelines and communicating to the business
• Recommend and implement globally supported enterprise class technology solutions
• Ensure financial objectives are met through forecasting, participation in the annual budget process and project estimations
• Establish, and monitor, Core services team operating metrics.
• Manage, and implement, processes and procedures for operating a 24x7 organization within the documented SLAs.
• Interface with hardware and software vendors.

What it takes:

• Two-year degree in related field of study OR 5+ years of direct applicable experience in an Infrastructure Manager role in lieu of degree.
• Experience as a manager on a multi-member team supporting a global organization.
• Experience providing technical work direction and coaching for team members.
• Experience project managing Infrastructure related projects from initiation through deployment.
• Working knowledge of DNS, Active Directory management, Powershell and GPOs
• Working knowledge of VMware
• Strong troubleshooting skills.
• Experience documenting policies and procedures for team members to follow to ensure team is compliant and runs efficiently.
• Strong customer service and communication skills, strong organizational skills, and strong work ethic.
• Demonstrated history of staying current on best practices in technology.

What you will get:

• Flexibility to work from home or in the office!
• We offer a competitive salary and annual bonus opportunity
• In addition, we offer amazing benefits including but not limited to:
  • Health Insurance: Traditional OR High Deductible plan
  • Flexible Spending Accounts
  • Health Savings Account (including employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid caregiver leave
• You will receive PTO + Holiday Pay and Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs foundation
• And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.