Job Title: Robotic Deployment Specialist

Location: [Flexible - Travel Required 70%]

About Us: Nilfisk is a leading provider of innovative robotic solutions, specializing in cleaning technology. We are dedicated to transforming the way businesses operate by implementing cutting-edge robotic technologies that enhance efficiency and productivity.

Position Overview: We are seeking a skilled Robotic Deployment Specialist to join our dynamic team. As a Robotic Deployment Specialist, you will play a crucial role in ensuring the successful implementation and utilization of our robotic solutions. This position involves extensive travel to client locations, where you will conduct training sessions for operators, troubleshoot any technical issues, and contribute to the overall success of our robotic deployments. Deployments consist of physically mapping the facility on-site, then improving the quality of the map & cleaning routes remotely using internal tools & software suite. The ideal candidate has interest and aptitude in both teaching operators & understanding of robotics software / hardware. We are willing to teach anyone who is willing & capable of learning.

Responsibilities:

• On-Site Training: Conduct comprehensive training sessions for operators at client locations to ensure they are proficient in operating and maintaining our robotic solutions.
• Technical Support: Provide on-site technical support to troubleshoot and resolve any issues that may arise during deployment, ensuring minimal disruption to operations.
• Customization and Optimization: Collaborate with clients to customize and optimize the robotic solution according to their specific needs and operational requirements.
• Documentation: Prepare and maintain accurate documentation related to training materials, technical procedures, and client-specific configurations.
• Collaboration: Work closely with internal teams, including sales, customer support, and engineering, to relay client feedback and contribute to continuous product improvement.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring a positive experience throughout the deployment process.
• Remote Support: Provide remote support and guidance to clients when necessary, addressing queries and ensuring a smooth post-deployment experience.

Qualifications:

• Hands-On Experience: Previous experience in deploying and training operators on technology solutions, preferably in a robotic or automation context.
• Technical Aptitude: Basic technical understanding and problem-solving skills to address deployment-related challenges. No computer programming skills required.
• Communication Skills: Excellent verbal and written communication skills with the ability to convey technical concepts in a clear and understandable manner.
• Willingness to travel extensively (70%): Adapt to different client environments and operational processes.
• Customer-Centric Approach: Strong customer service orientation with the ability to build positive relationships with clients.
• Team Player: Collaborative mindset with the ability to work effectively with cross-functional teams.
• Proficient in MS Suite: Create and deliver PowerPoint presentations recapping deployment results to customers.

Education:

• A degree or certification in a relevant field is preferred but not mandatory.

Benefits:

• Competitive salary and bonus incentives
• Travel allowances
• Health and wellness benefits
• Opportunities for professional development

If you are passionate about cutting-edge technology, enjoy hands-on training, and thrive in a dynamic and evolving environment, we invite you to apply for the Deployment Specialist position at Nilfisk.

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Let's create a cleaner future together

Clean is changing.Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

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EEO is the Law

Nilfisk, Inc. is an Equal Opportunity and Affirmative Action employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants can learn more about our status as an Equal Employment Opportunity/Affirmative Action employer by viewing the federalKNOW YOUR RIGHTSEEO poster.