Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Vault/Lock Specialist to join our amazing culture. The Vault/Lock Specialist is expected to be skilled in locking hardware, safes, and vaults. In this role, you will install equipment and service/support existing customers by responding to service calls. This position is responsible for installation, service, and/or preventative maintenance for banking customers to include Vault/Lock requests for a variety of locking mechanisms from basic drawer locks to more complex locking devices such as time-locks, afterhours depository units, main vaults, secure keyways, and other systems unique to the banking industry. As an Vault/Lock Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

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Who You Are

The Vault/Lock Specialist is expected to be skilled in locking hardware, safes, and vaults. In this role, you will install equipment and service/support existing customers by responding to service calls. This position is responsible for installation, service, and/or preventative maintenance for banking customers to include Vault/Lock requests for a variety of locking mechanisms from basic drawer locks to more complex locking devices such as time-locks, afterhours depository units, main vaults, secure keyways, and other systems unique to the banking industry.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Respond to routine and complex service calls and scheduled maintenance calls, including emergency and afterhours service calls on a timely basis; will diagnose, troubleshoot, and repair equipment.
• Uses solid troubleshooting skills to determine and complete necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining optimal solutions.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Always presents a professional image of Convergint Technologies in appearance and behavior; seeks opportunities to promote the services offered by the company.
• Communicates with customers on scheduling, troubleshooting findings, possible solutions, and the final resolution to their service issue.
• Participates in the on-call rotation for service needs after hours and weekends.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Working knowledge and proven experience on locking hardware, time locks, safes, vaults, and afterhours depositories.
• Working experience with drilling safes, preferred.
• Solid knowledge of mechanical and electrical systems.
• Customer Focus - Maintaining awareness of and seeking to meet of the needs and wants of the customer.
• Strong communication skills both oral and written.
• Adaptability - Responds effectively to changes in situation or information.
• Must be able to pass high level security clearance.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.