Description The Credit & Collections role is responsible for reviewing credit held orders, resolving outstanding issues to move order to production timely. Responsible for handling inbound and outbound calls related to credit held orders & resolving open accounts receivable. Position requires ability to work independently and adapt to a fast-changing environment.
* Follows the credit process and procedures to make credit decisions to review credit held orders. Conducts customer reviews of new and existing customers; recommending credit lines. Informs supervisor of deteriorating credit. * Responsible for reaching out via phone, email or fax to customers in a professional manner to collect payment for overdue invoices while keeping or improving customer relations. Acts as the liaison between customer service/sales and customers and manages overdue accounts, helping to resolve outstanding issues that may prevent order production on new orders and reducing accounts receivable delinquency. * Partners with cash applications, tax team, sales and customer service teams to research and resolve short payments. * Informs supervisor of potential problems in the credit review process or collection process and make recommendations for process improvement. * Responds to email and phone requests by engaging appropriate parties to ensure the request is completed in a timely manner. * Partners with supervisor to provide feedback on performance related to offshore team.
High School (or equivalent)
2 years of experience in Business
Understanding of transactional based business processes and impacts
Decision making skills
Well-developed analytical and problem-solving skills
Knowledge of ERP system, GetPaid experience is a plus
Ability to learn multiple systems and business process variations
Good written, verbal and interpersonal communication skills (ability to diffuse difficult situations/conversations)
Ability to interact with various levels of management
Proficient with Microsoft tools (Excel, Word and Outlook)
Ability to understand time sensitive data
Ability to learn and manage multiple phone lines
Ability to learn multiple workflow processes
Escalate issues to supervisor as needed
Ability to work independently and to adapt to a fast-changing environment
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Department: Accounting/Finance Remote Work Location: No Employment Type: Entry Level Full Time/Part Time: Full Time Shift Type: Traditional