New Directions, Inc.

Our purpose is to assist and support individuals in forming and achieving a life of their own choosing; that they may have personal well-being, satisfying personal relationships, participation in community life and engagement in preferred pursuits in their home and community.

To accomplish our mission we believe that our services must be guided by:

Consumer Focus - Our first responsibility is to those who use our services. We know what is valued by the person and work to accomplish what is valued. Quality is defined by the individual.

Respect - We believe in the dignity of each individual and expect to see honesty and consideration in all our actions.

Teamwork - We promote communication and seek the contribution of ideas of others so that everyone feels responsible for success. We include the "stakeholders" in planning, decision making, implementing, and evaluating.

Trustworthiness - Our words are in synch with our deeds and we fulfill our commitments.

Flexibility - We have a lasting commitment to changes in consumer values and provide supports and services based on those needs and preferences.

Excellence - We believe every person should have a commitment to continuously refine what we do so that we do it a little better each day.

Happiness - We exceed consumer expectations and derive a sense of doing something that matters.