About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, San Francisco, Seattle, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us atNetskope Careersand follow us on Twitter@NetskopeandFacebook.

About the Role

As a Lifecycle Operations Engineer in the Infrastructure and Product Operations organization, your primary responsibilities will revolve around performing planned work in our production environment with a focus on ensuring maximum customer uptime across all services. This will require individuals capable of working with teams to plan, schedule, perform, and validate production changes across multiple disciplines. Attention to detail and the ability to begin with ambiguity and end with a process are skills that will be highly regarded.

Responsibilities

• Unix/Linux Administration
• 2+ years of experience with configuration and troubleshooting of network, server, and storage application systems
• Understanding of switching, routing, load balancing principles, and approaches to operating systems and services at scale.
• Perform ticket management. Record trouble tickets and assign based upon urgency and issue
• Managing, coordinating, and communicating all network maintenances/events
• Create work effort estimates for assigned tasks and support prioritization and release management.
• Respond to monitoring alerts and tickets created by our customer-facing support team
• Troubleshoot and resolve issues from our monitoring tools and support including deep-dive investigation.
• Proactively identify and repair defects to ensure maximum service availability and performance.
• Participate in an on-call rotation to resolve application issues after normal business hours.

Required Qualification

• Minimum of 1-3 years of System Administration experience.
• Minimum of 1-3 years of Network Administration experience.
• Experience in Shell, Python, or similar scripting languages is a plus.
• Proven ability to multitask and work within a fast-paced environment
• Good understanding and experience with Linux/Unix platform system administration

Education:

• Bachelor's degree in Computer Science or related field, or equivalent work experience

#LI-SS1

#LI-REMOTE