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  College Grads Should Ask These 12 Job Interviews Questions
by Marcia Robinson - Apr, 2011
Many new college grads think the only important job interview questions they should know about are the job interview questions that will be asked by the recruiter. Not so. As part of an effective job search strategy, new college grads should develop their own list of job interview questions to ask recruiters. As part of the job interview process, job seekers are given opportunity to ask their own questions once recruiters...
 
  10 Ways Customer Service Pros Are Wired
by Dawn Lennon - Apr, 2011
Does your blood run cold when you have to call a big company for service? Pressing 1 for this and 2 for that adds to the chill. The music plays. The automated voice says, “All agents are busy with other customers. Please stay…” You know the drill. We’re desperate to hear a live voice before nightfall, hoping s/he’ll be able to help. Bad things happen, sometimes. We remember when they do. We get an agent and the call...
 
  Executive Hot Buttons—Press With Caution
by Dawn Lennon - Apr, 2011
It can be stressful at the top where pressure might not bring out our best. Executives are vulnerable all the time to the unexpected. The winds of marketplace change are always in their faces. The potential for bad decisions by managers and misconduct by employees is also ever-present. Although executives can’t escape the unforeseen risks that come with the job, they will often show us how they cope. Making the com...
 
  How Performance Reviews Brand the Reviewer
by Dawn Lennon - Apr, 2011
It's a draw. All the arguments about performance reviews are correct. The process can be fair or unfair, useful or a sham, legitimate or bogus. It all comes down to us-the reviewers. Do you care? For many supervisors, it's about the paper, not the process. We whine about writing comments, deciding on ratings, and holding those dreaded employee review meetings. We forget that performance reviews are about feedbac...
 
  Supervisory Skills to Manage Workplace Bullies
by Marcia Robinson - Apr, 2011
The Workplace Bullying Institute says that 54 million people have experienced bullying in the workplace. The Institute says that all it takes is for one bully to be successful for the patterns and practices of workplace bullying to be established. Since workplace bullying costs businesses in lower productivity, legal fees and settlements for action or inaction by the company, supervisory skills necessary to manage workplace bu...
 
  When Employees Aren't Feelin' It, Try Enchantment, Guy Kawasaki Style
by Dawn Lennon - Apr, 2011
Today, Guy Kawasaki's new book, Enchantment: The Art of Changing Hearts, Minds, and Actions, is released. Guy offered me an advance copy about a month ago with a request to blog about it. I'm so happy I said, "Yes." We really want our jobs to mean something. It's usually the rush more than the money that keeps us showing up every day. When there's nothing to feel no excitement, satisfaction, optimism, or joy we're less...
 
  When the Boss Isn't Cutting It, What's Really Wrong?
by Dawn Lennon - Apr, 2011
It's no fun falling short. Most bosses know when employees don't like or respect them. They often act like they don't notice or are above caring. Who can blame them for needing a coping mechanism? As employees, we often assume our bosses know better-that they are ineffective on purpose. Everyone weighs in on what they believe the boss's defects are: -Poor commu...
 
  Workplace Friends and Foes—Your Forever Network
by Dawn Lennon - Apr, 2011
Ever been to a high school reunion? Some former classmates look the same. Some you only recognize if they have a name tag. It's not how people look that flips our memory switch. It's their names that get us to remember how each person has been preserved in our minds: -How they treated us (and we them) -How smart and/or accomplished they seemed to be -How they behaved alone, in groups, and with those they dated -If we...
 
  An Introvert's Resistance to Networking
by Ruth Shapiro - Apr, 2011
An introverted client -- let us call him Frank -- refused to network even though he had just been laid off due to severe cost-cutting in a difficult economy. An Accounting Manager with an insurance company, Frank consulted me for help with his job search, but refused to network. When I asked about his community activities I learned he held an important position as the Treasurer of his church and his beach club. I suggested tha...
 
  Are You Wasting Your Most Valuable Resource?
by Christine Hassler - Apr, 2011
This past weekend I had the pleasure of hearing Brian Tracy, one of the top success and achievementgoals in the world, speak. He said something that hit me like a ton a bricks: the majority of us are only using about 10% of our potential. 10%?!?!? From my point of view that number is WAAAAAY too low. Why are we operating at such a mediocre level? As human beings we have infinite potential; it is our greatest natural reso...
 
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