SUMMARY

Under minimum supervision of the Teller Supervisor, this position provides exceptional customer service, processes routine and moderately complex bank transactions, and maintains accurate records of all transactions. Responsibilities include cashing checks with assigned limits, processing saving and checking deposits and withdrawals, verifying signatures, and accepting loan, credit card, utility and other payments. This position will also issue cashiers' and travelers' checks, money orders, and issue or redeem savings bonds. This position will handle special or unusual customer transactions and resolve more difficult customer inquiries. In addition to teller duties, this position will be cross trained as a receptionist and must be able to handle basic receptionist duties.

This position will be scheduled for 40 hours per week. Candidates should be available Monday-Friday 7:00am – 6:00pm and be available to work some Saturdays as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Processes customer transactions according to customer requests to ensure proper crediting or debiting of customer accounts, including all transactions received through mail, night drop or drop off’s. Transactions include cashing checks with assigned limits, processing saving and checking deposits and withdrawals, verifying signatures, processing loose coin transactions and accepting loan, credit card, utility and other payments.
2. Issues cashiers' and travelers' checks, money orders, and issues or redeems savings bonds.
3. Reconciles total deposits to ensure check is equal to deposit ticket and funds are available.
4. Processes cash advance and merchant credit card deposits by submitting to Elan for authorization and processing.
5. Maintains proper currency/coin level in drawer, keeps cash secure and organized, and maintains a high level of safety for the Bank.
6. Identifies potential problems such as counterfeit currency, check forgeries, check kiting and robberies and seeks assistance and direction from Teller Supervisor and/or Master Teller.
7. Thoroughly reviews all transactions and prepares related paperwork for proof/processing department.
8. Promotes bank products and services by recognizing and understanding our customers’ needs, and by gathering information about the customers’ businesses and activities.
9. Provides extraordinary customer service by conducting yourself in a professional, friendly manner, and by building long-term customer relationships.
10. Balances cash drawer by verifying that all currency/coin taken in and given out is equal to the amounts entered on the teller terminal. Balancing must be done before leaving for lunch, at end of your shift and/or prior to closing.
11. Answers customer calls in a timely manner and, if necessary, directs calls to appropriate individual for specialized services.
12. Understands and adheres to all Anchor Bank standard operating policies and procedures, and Federal and State banking regulations.
13. Attends all required compliance, training and staff/bank meetings.
14. Actively participates in the Teller Incentive Program.
15. Handles special or unusual customer transactions and resolves more difficult customer inquiries.
16. Assists other tellers (Teller I) in locating cash discrepancies.
17. Assists other tellers (Teller I) with difficult customer requests.

REQUIREMENTS

Education and Experience: High school education and at least one to two years of teller, or related customer service experience is required.

Language Skills: Must have strong interpersonal and communication skills. Be able to respond to common inquiries or complaints from clients or vendors, regulatory agencies or members of the business community.

Mathematical Skills: Is competent in calculating figures and amounts such as discounts, interest, commission and percentages in a timely manner.

Reasoning Ability: Requires the ability to make good decisions in a timely and confident manner and to seek assistance when necessary. Considers alternatives and possible consequences prior to making decisions.

Other Skills/Abilities/Specifications: Excellent interpersonal and organizational skills are required. Listens and effectively communications to customers by phone or in person. Promotes and maintains a high standard of quality at work. Is reliable and behaves in an ethical and honest manner when dealing with co-workers, managers and customers. Has the ability to maintain confidentiality of all bank records and customer transactions.