Under direct supervision of the Teller Supervisor, this position provides exceptional customer service, processes routine bank transactions and maintains records of all transactions. Responsibilities include cashing checks within assigned limits, processing saving and checking deposits and withdrawals, verifying signatures, and accepting loan, credit card and other payments. This position will also issue cashiers’ checks, money orders and issue or redeem savings bonds.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Processes customer transactions according to customer requests to ensure proper crediting or debiting of customer accounts, including all transactions received through mail, night drop or drop off’s. Transactions include cashing checks within assigned limits, processing saving and checking deposits and withdrawals, verifying signatures, and accepting loan, credit card and other payments.
2. Issues cashiers’ checks, money orders, and issues or redeems savings bonds.
3. Reconciles total deposits to ensure check is equal to deposit ticket and funds are available.
4. Processes cash advance and merchant credit card deposits by submitting to Elan for authorization and processing.
5. Maintains proper currency/coin level in drawer, keeps cash secure and organized, and maintains a high level of safety for the Bank.
6. Identifies potential problems such as counterfeit currency, check forgeries, check kiting and robberies and seeks assistance and direction from Teller Supervisor and/or Master Teller.
7. Thoroughly reviews all transactions and prepares related paperwork for proof/processing department.
8. Promotes bank products and services by recognizing and understanding our customers’ needs, and by gathering information about the customers’ businesses and activities.
9. Provides extraordinary customer service by conducting yourself in a professional, friendly manner, and by building long-term customer relationships.
10. Balances cash drawer by verifying that all currency/coin taken in and given out is equal to the amounts entered on the teller terminal. Balancing must be done before leaving for lunch, at end of your shift and/or prior to closing.
11. Answers customer calls in a timely manner and, if necessary, directs calls to appropriate individual for specialized services.
12. Understands and adherences to all Anchor Bank standard operating policies and procedures, and Federal and State banking regulations.
13. Attends all required compliance, training and staff/bank meetings.
14. Actively participates in the Teller Incentive Program.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience: No formal education or experience is required. Previous teller, cashier or customer service experience is preferred.

Language Skills: Must have excellent interpersonal and communication skills. Be able to respond to common inquiries or complaints from clients or vendors, regulatory agencies or members of the business community.

Mathematical Skills: Is competent in calculating figures and amounts such as discounts, interest, commission and percentages.

Reasoning Ability: Requires the ability to make good decisions in a timely and confident manner and to seek assistance when necessary.

Other Skills/Abilities/Specifications: Attention to detail is critical. Excellent people and organizational skills are required. Listens and effectively communications to customers by phone or in person. Promotes and maintains a high standard of quality at work. Is reliable and behaves in an ethical and honest manner when dealing with co-workers, managers and customers. Has the ability to maintain confidentiality of all bank records and customer transactions.

Full time, 40 hous per week. Benefits eligible. Must be available to work betwen 6:45 AM and 6:00 PM, including occasional Saturdays until 12:30 PM