| Job Title: |
Customer Service Representative |
| Description: |
Immediate openings for a Customer Service (Inbound) Call Center Representative seeking full time hours of 11:30am - 8:00pm including weekend availability. Will be responsible for taking calls, answering questions, problem solving, and providing outstanding customer service for a Premier Home Shopping & Internet retailer. Minimum 6 months customer service experience in a call center required.The starting rate of pay is $12.30+ per hour. We provide medical, 401k, STD/LTD, Life Insurance, generous merchandise discounts, and incentive bonuses. We are having a Open House on Wednesday, November 11 from 1:00-3:00pm at the HR/IT Building, 6690 Shady Oak Road, Eden Prairie, MN 55344! Candidates will receive one on one interviews. Please apply on-line for confirmation.
Job Title: Customer Service Representative
Location: Eden Prairie, MN
Department: Customer Service
Reports to: Customer Service Supervisor
Supervises: None
Position Overview:
Provide excellent service to our customers by responding to their order concerns, researching customer inquiries, upselling, and making outbound calls as follow-up. Ability to communicate to a variety of audiences and different levels within organization.
Success Attributes:
Excellent interpersonal skills and strong telephone etiquette.
Excellent time management skills, the ability to multi-task and work in a fast paced environment.
Professional, flexible and positive team player that is self-directed and self-motivated.
Ability to effectively perform role using decision-making skills and other resources.
Confidence navigating the Internet and a willingness to learn new technologies.
Strong writing, grammar, and proofreading skills.
Ability to communicate and manage conflict resolution in a professional manner.
Regular attendance and the ability to work flexible hours including Saturdays and Sundays.
Essential Functions:
Principle Accountabilities & Authorities:
Answers incoming calls and responds to the customer’s questions and concerns.
regarding the order process.
Researches customer inquiries and enters notes in the system to facilitate assisting the customer.
Completes follow up outbound calls as needed to keep customers informed.
Demonstrates professionalism by creating a positive image for ShopNBC on all calls and emails.
Maintains and effectively articulates a thorough knowledge and skill base for policies, procedures, and computerized information systems.
Attendance at team meetings and ongoing training is required.
Supports other areas of the department and company as needed.
Contributes to the team and the department in a positive and constructive manner.
Provides a superior customer service experience to both internal and external customers.
Other duties as assigned.
Qualifications:
Education:
High school diploma or GED
Experience:
At least six months call center or related experience required
Basic knowledge of customer service and shipping terms
Familiar with keyboard and basic computer skills - including Windows based programs
Physical Activity:
Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling.
Repetitive Motions: Substantial movements (motions) of the wrist, hands, and/or fingers.
Talking: Expressing or exchanging ideas by means of the spoken work. Those activities, which demand detailed or important instructions spoken to other workers accurately, loudly or quickly.
Hearing: Perceiving the nature of sounds with no less than a 40-db loss. Ability to receive oral communication and make fine discriminations in sound
Visual Demands:
Operators: This is a minimum standard for those whose job requires work done at close visual range. (i.e. preparing and analyzing data and figures, clerical and administrative functions, accounting, computer terminal use, extensive reading, visual inspection, operation of machines, using measurement devices, assembly or fabrication of parts.
Physical Requirements:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Conditions:
None: Individual not substantially exposed to adverse environmental conditions - typical office or administrative work setting.
Tools/Equipment:
Headset
Calculator
Office supplies (pens, staplers, pencils, etc.)
PC equipment (monitor, keyboard, printer, etc.)
PC software
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