Universal Acceptance Corporation (UAC), an Edina, MN based finance company, provides financing support for the 3rd largest Buy Here Pay Here auto chain in the country. Due to our consistent growth and progressive business objectives, we are currently looking for "career-minded" Account Representative(s) to join our GROWING Collections division. As an Account Representative you will be trained to counsel and assist our current customers in determining their best payment option(s) in an effort to bring their existing auto payments current.

Responsibilities include (but are not limited to)

• Placing outbound calls & accepting inbound calls from UAC customers
• Utilizing your communication and negotiation skills to resolve the delinquent account
• Locating and speaking with the customer and/or following up on previous payment arrangements
• Conduct yourself tactfully, with the ability to resolve challenging situations professionally and calmly in a firm but friendly manner

Basic minimum requirements
• High school diploma or equivalent
• Previous telephone/call center experience. Collections experience preferred, but not required
• Ability to perform basic mathematic calculations
• Negotiations, counseling and problem solving skills
• Proficient in basic computer skills including Microsoft Word and Excel
• Must successfully complete pre-employment Criminal Background check, and results must be consistent with company standards
• This is a full-time position that will require you to work two (2) weekday evenings until 8pm and every other Saturday

We offer a competetive compensation package including: Base pay + performance incentives, Health benefits, 401(k) w/ company match, paid time off, and paid training!

Apply Below!