Regardless of role, we recognize that every member of our team is vital! The Complex Scheduler is responsible for scheduling and coordinating multiple services including but appointments, imaging, labs, procedures, surgeries, and treatments. The Scheduler also collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete.

Key responsibilities include but are not limited to:

• Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
• Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
• Provides patients/caregivers with information and updates
• Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor
• Monitors, manage, and schedules/reschedules appointments from work queues or messages
• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
• Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately, Patient has followed through on their labs, imaging, and appointments, Medical records (results, office notes, etc) are received on time and available to the provider/care team, Prior authorization is completed, if needed, Appointments, labs, imaging are prioritized and sequenced appropriately, Effectively communicates with customers (patients, caregivers, providers, care team members, outside health systems) in a professional and respectful manner
• Delivers a consistently high level of service, and goes above and beyond to assist customers
• Follows standard processes and workflows to ensure safety and reliability
• Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers
• Inform physicians of changes or updates related to their schedules

Minimum Qualifications:

• Highschool diploma or GED
• Two years' experience, in a healthcare setting/practice:
• Completing scheduling and registration of appointments
• Templating schedules in Epic
• Providing administrative medical support
• Using basic medical terminology
• Practicing good public relations, customer service, time management, prioritization, and patient communication skills.