Reports to: Annual Giving Officer

Compensation: $15.62 per hour

The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization.

Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence; Community; Diversity, Equity, Inclusion, and Accessibility; and Fiscal Responsibility.

The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations.

Kitchak Lounge Hosts provide excellent customer service to our patrons in the Kitchak Lounge, the Guthrie Theater's donor lounge reserved for patrons who donate $2,500 or more annually. The Lounge is open one hour prior to all evening performances and during intermission for all performances, including weekend matinees. Hosts run the Lounge with assistance from volunteers by welcoming guests, tracking attendance, assisting with Lounge traffic, serving food and beverages, and maintaining the quality of the environment. All employees are expected to center, model and champion the Guthrie's core values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility, and Fiscal Responsibility.

This position is part-time, non-exempt and non-benefits eligible. Compensation for this position is $16.52 per hour. The schedule will require 4 shifts minimum per week, averaging 3.5 hours per shift. Hours are reflective of the dynamic schedule of the theater and available shift times will align with the Guthrie's performance calendar, Tuesday-Sunday evenings plus weekend afternoon matinees.

The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams which are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

• Provide exceptional customer service to all patrons during their time in the Kitchak Lounge.
• Present a polite and professional demeanor when interacting with patrons and coworkers.
• Learn and share information with patrons about Guthrie shows, programs, and other offerings.
• Follow Guthrie policies and emergency procedures, directing patrons in the event of an emergency.
• Assist patrons with accessibility needs as required.
• Problem solve patron issues as they arise, escalating as needed to supervisor.
• Foster a work environment incorporating the Guthrie values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility, and Fiscal Responsibility.

• Must be at least 18 years old.
• Must be available to work evenings and weekends and work 2-3 shifts per week.
• Previous experience in customer service preferred, with an interest or prior experience in theater desirable.
• Previous alcohol/dram shop training preferred.
• Basic technological skills required. Proficient with Excel and Microsoft SharePoint applications.
• Strong communication and listening skills to easily communicate with patrons and coworkers.
• Can consistently present a polite and professional demeanor when interacting with patrons.
• Ability to remain calm in the event of an emergency.
• Flexible and willing to perform different tasks as needed.
• Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.

The Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more.

Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. In addition to a competitive salary, the Guthrie offers top-notch employee benefits and staff perks.

Sick Time One hour of sick time for every 30 hours worked (in concurrence with the Minneapolis Sick and Safe Time Ordinance) Transportation Subsidized passes for Metro Transit buses and trains Discounted pre-tax monthly ramp parking Discounted bike locker rental

Complimentary Tickets To Guthrie productions Discounted Tickets To all shows produced by the Guthrie To some performances hosted by the Guthrie Classes and Camps Discounts to Guthrie classes and camps

Other Employee Perks Wellness Program Guthrie Store discount Affinity Groups

Applicants must submit a resume to be considered for the position.