Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
The Account Manager is the owner and driver of the entire account management process for a particular, identified mine site(s) that is of high strategicimportance to Komatsu. The Account Manager is the central figure in co-coordinating a communication process between Komatsu and the mine site and has a mandate to focus on value generation for both customers and suppliers. The Account Manager will primarily be responsiblefor "getting it done" in the presence of the customer, on a day-to-daybasis. It is vital that the Account Manager understands and leverages the politics involved at a mine site that has a global parent company in order to win the sales or get through "rough patches". The work performed by the Account Manager, and the perceptions the mine sites have of Komatsu, will translate directlyinto either a good or a poor rating from the customer and this position is therefore critical to the overall success of the Global Account Management strategy. Customer Satisfaction and loyalty (beyond the mine site level). Heavy involvement in the Maintenance, Operations, and Purchasing functions of the customer are critical. Continuous improvement and safety development project as a direct partnership program with the mine(s) is essential component of the Account Manger coverage strategy.
Account Managers are expectedto spend 80+% of their time with customers developing relationships, evaluating performance, understanding needs and looking for opportunities.
The Account Manager should:
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.