We are looking for a Client Services Specialist (Telematics) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you:

• Possessing demonstrated financial acumen and analytical capability

• Capable of decision making and problem solving skills

As the Client Services Specialist (Telematics) will be responsible for providing direct customer support within the Telematics Client Success team. This role will also support other Element client facing roles to ensure the Telematics solution is delivered to meet or exceed client expectations. The key focus will be to establish professional working relationships with Telematics clients to engage as a trusted advisor, business manager, and thought leader for implementing the Telematics solution

A Day in the Life

• Develop and maintain subject matter expertise of all Telematics vendor products, departmental systems, and industry knowledge to provide ongoing support to internal and external clients. In collaboration with Telematics Operations Specialists, track all project, installation, and warranty support activities. Create and maintain vendor platforms to meet or exceed client expectations and Service Level Agreements. Engage with clients and key Element team members to build and maintain client policies. Proactively review and act to ensure client expectations are being met or exceeded.

• Support the Telematics Engagement Managers, who own key client relationships to provide support for escalations, reporting, and other client engagement needs. Manage and resolve all Service Cloud cases assigned within expected time commitments and with the quality expected from clients.

• Demonstrate effective communication skills with all internal and external clients. Engage in regular client cadence calls as needed and establish and present operational metrics as requested.

• Contribute to the ongoing creation and improvement of Telematics Operations and Client documentation, processes, and procedures.

• Document, manage and track ongoing client policies, activities and meetings utilizing appropriate agendas, action item logs, and issues logs. Create, manage, and control departmental processes, and procedures. Maintain documentation to ensure departmental processes and procedures are followed.

Requirements

• Degree in Business, BSBA preferred.

• 3-5 years client support experience

• Experience with database tools preferred

• Project management certifications or comparable preferred

• Demonstrate financial acumen and analytical capability

• Display sound decision making and problem solving skills

• Demonstrate superior organizational skills, the ability to handle multiple tasks and priorities, and meet deadlines

*This is a hybrid based role, Tues, Wed, Thurs on site at our Hopkins, MN office location*