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Night and Weekend Dispatcher
New Ulm, MN
Job Description
POSITION PURPOSE:
SPECIFIC RESPONSIBILITIES:
- Night, Weekend and Holiday Dispatcher is responsible for quick problem solving and communicating all pertinent information to drivers, customers and office co-workers to resolve issues.
- High school education or beyond
- Basic computer knowledge with strong typing skills and accuracy
- Strong written and oral communication skills
- Working geographic knowledge of the United States, thorough knowledge of assigned planning area
- Ability to operate with sense of urgency (multi-task)
- Diligent & conscientious work ethic
SPECIFIC RESPONSIBILITIES:
- Exhibit good decision-making skills
- Problem solve and communicate all pertinent information to drivers, customers and office co-workers to resolve issues
- Work in a fast pace environment-High volume dispatching
- Manage and direct activities for each department in after-hours operations under the direction of the supervisor for each divisions
- Track shipments providing on time service
- Identify and monitor arrival, loaded and empty calls, as well as PO’s, lumpers and toll roads
- Monitor service failures and report to Customer Service
- Monitor the “Hot Customer List” every 4 hours
- Notify the on-call weekend Customer Service Representative if a JIT shipment is late
- Communicate proficiently and respectfully with drivers
- Strong written and verbal communication skills
- Independent worker who is a self-motivator, takes pride in accomplishments and is results oriented
- Computer proficiency in Excel, Databases & Internet usage
- Manage computer dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads
- Ensure driver compliance with Department of Transportation regulations
- Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions
- Must be detail-oriented with the ability to document processes, research and resolve issues
- Promote professional attitudes and conduct by performing assigned duties in a professional, timely manner
- Must be able to work flexible hours and shifts, including evenings, weekends and holidays
Job Summary
Company
Start Date
Immediately
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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