Network Administrator

• IT Support relating to issues with the client systems and network infrastructure
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Support services for virtualization technologies: VMware, Citrix, and Microsoft
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Administer hosted and cloud solutions for customers using technologies that meet their requirements
• Remote access solution support: VPN, Terminal Services, and Citrix
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Develop & Maintain Knowledge of the Client through documentation of Network Infrastructure, Hardware / Software Inventory, Configurations, LOB Applications
• Perform Regular Onsite Services to perform Technical Support & User Issues, Simple implementations of new technology, Onsite proactive services
• Implement “The Thriveon Way” through Best Practices, Administrative Checklists, and Verification of Remote Services
• Ensure Client Satisfaction through Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages, ensuring their technology functioning properly and coordinating with teammates

• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in ConnectWise as it occurs
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Work through a daily schedule in ConnectWise that has been established through the dispatch process
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager
• Enter all work as service or project tickets into ConnectWise
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
   

How to Apply

Please appy below or send resume to service.careers@thriveon.co, must include 2 references and a cover letter with a statement of the value you would bring to the organization.