Network Administrator Job Opening at Thriveon in New Ulm, MN


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Position:Network Administrator
Company:Thriveon
Job Location(s): New Ulm, MN
Start Date:ASAP
 
Employment Term: Regular
Employment Type:Full Time
Starting Salary Range:Depends on qualifications
Salary/Benefit Notes:•Competitive Salary •Certification Training - Continuing education so you can attain the latest industry certifications •Simple IRA – Employees are eligible to participate in Simple IRA Matching Plan the first of the month following three months of employment. •PTO - Full-time employees (minimum of 2,080 hours worked per year) earn 9 days after the first year of employment. •Holiday Pay
 
Required Education: Associate Degree
Required Experience: 4 to 20+ years
Required Security Clearance: None
Related Categories:IT - General, IT - Networking, IT - Operations and Support

Position Description

Network Administrator

Department:  Service and Support                                          
Reports to:    
Service Manager             

GENERAL SUMMARY:
The Network Administrator is responsible for maintaining the design and integrity as the Dedicated Network Admin for our clients.  This includes our client-facing hosted and cloud environments, as well as an escalation point for system and network requests from the Helpdesk T2.
                                                               
Essential Duties and Responsibilities:                                                                     
  • IT Support relating to issues with the client systems and network infrastructure
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Citrix, and Microsoft
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements
  • Remote access solution support: VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Develop & Maintain Knowledge of the Client through documentation of Network Infrastructure, Hardware / Software Inventory, Configurations, LOB Applications
  • Perform Regular Onsite Services to perform Technical Support & User Issues, Simple implementations of new technology, Onsite proactive services
  • Implement “The Thriveon Way” through Best Practices, Administrative Checklists, and Verification of Remote Services
  • Ensure Client Satisfaction through Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages, ensuring their technology functioning properly and coordinating with teammates
 
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Work through a daily schedule in ConnectWise that has been established through the dispatch process
  • Work through project tickets and phases in ConnectWise as assigned by a Project Manager
  • Enter all work as service or project tickets into ConnectWise
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
 
Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment
     

How to Apply

Please appy below or send resume to service.careers@thriveon.co, must include 2 references and a cover letter with a statement of the value you would bring to the organization.

[Position No Longer Available]
 
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